well i couldnt be arsed to vote but i did join the network so i could leave this message
I know what should happen……
after moving house and transfering their BT account to their new address they cant get online, thankfully the helpdesk is only a phonecall away, so we should see Adam on hold for about ten minutes before speaking to someone who then transfers him to another queue, where he sits on hold for another ten minutes before being asked to describe his modem and what lights are on it so the support person can do a test and phone back in a few hours. When they dont phone back Adam can call up again to repeat the above process from the beginning.
When he sees Jane in the evening he will have a good rant about it but it'll be OK because BT have said they will fix it.
This is then repeated every other day for THREE WEEKS, going round in circles, each evening Adam and Jane are slightly angrier with each other because one or the other has spent half an hour on hold to a call centre.
BT will have realised that there is a problem with their exchange and will fix something so they now have a dial tone but this time the connection error says 'remote computer does not respond', never the less BT will think its fixed and every time Adam or Jane or rings up the helpdesk person will be surprised that tehre is still a problem.
Meanwhile Jane will email BT with the same problem, because she feels guilty that her bloke spends half his day on the phone, but despite using the same customer number that will proceed to launch a parelel inquiry that will result with an email from BT saying that the line is fine and that the problem is with their version of internet explorer and they should use the the bt help programme that came with the instalation disk- even though this fires up every time a connection fails and gets caught in its own endless loop of not working.
Jane will forward this email to Adam who will hit the roof as he uninstalled explorer as they use Firefox anyway.
When the helpdesk rings back he will ask them about the email and they will have no knwoledge of what hes talking about. They will then offer to send out an engineer who can only visit Monday to Friday in the wonderfully vague timeslots of eithe 8am-1pm or 1-6pm, because both Adam and Jane are busy and have a family one of them will be forced to take time off work, which will result in an argument as both are stressed with the move and their forthcoming baby.
I think this would be the best outcome for the advert because its realistic, I knwo this because this is exactly what my wife and I have been doing for the last 3 weeks feeling my life slowly drip away as im transfered from the helpdesk, to bt whole sale, to the engineering department and back to BT wholesale again.