..ok, so a little praise for one of the good guys: it’s easy to complain when service isn’t good (I do it myself readily enough).. but this morning I’ve had great service from Si at 18bikes. Great, how? Well my query, emailed last night, was answered first thing this morning, a little to-ing and fro-ing this morning.. and with Si’s help I worked out exactly I needed. Not only that but I got a great price on my wheelset.
Sure, maybe it’s nothing spectacular, but my dealings with Si today stood out for me – in this age of (seemingly) faceless on-line retailing, to be dealing with someone who knows what he’s talking about and obviously cares to get things right is a real pleasure. I bet the shop is great. So, Si, take a bow sir!