So I ordered my new carbon 456 at 5pm last Wednesday. 12pm the next day my order changes to ‘ready to ship’. It then didnt go until Friday meaning I didn’t have it for the weekend. A small annoyance but its just the beginning.
The package arrives and I dive in to be met with my ‘gloss black’ frame.
Instant disappointment. Definitely not what I call gloss black. Digging deeper I find my dropouts but no bolts. And none with the frame either. So an email goes to OnOne who post out the bolts and ask for pics of the frame.
Pics sent that night I await a response. And dig deeper to find my decals – nicely covered in parcel tape from the protective cardboard they helpfully taped them in. So another email is sent.
I finally get a response today saying they are sending out more decals and that I was confusing a poor finish on the frame with ‘the natural fibre construction’. Now maybe I’m a bit dim but last time I checked gloss black and clear laquered bare carbon were not the same thing and I would worry if the fibre was visible through a layer of black paint!!
I point this out to be told they would mention it the people that do the web content!!! Oh and that I was welcome to return it if I want happy. Although going by their website they don’t have any others so I’m pretty well stuck.
I did remember about the paint seconds so questioned if this might be one of them? It would appear not.
Maybe I’m just getting worked up because its late and I still can’t ride my new bike but I think I’m done buying from them if this is the best they can do.