About Us
If you have any suggestions or comments please email us at despatch [at] singletrackworld [dot] com.
Our Contact details:
Singletrack Magazine
Lockside Mill Dale Street Todmorden Lancs OL14 5PX United Kingdom
Phone: 01706 813344
Fax: 01706 813356
Email: despatch [at] singletrackworld [dot] com
703 4515 67
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Making A Purchase
Buying Singletrack Propaganda is pretty straight forward. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard and all transactions are processed via our Worldpay secure payment system or by Paypal - the choice is yours. The cost of your order is deducted from your card or from your Paypal account as soon as you confirm the order. This is a far more secure way of operating as your credit card details are erased as soon as your card is authorised. Your credit card details are not left on any system after you have paid for your order.
Even so, it takes 28 days for your payment to reach our bank account but we will despatch your order as soon as possible once your card is authorised.
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Shipping And Handling
Post and packing is charged at cost price of the stamps and the packing we use to send you your order but has a ceiling of £6.
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Delivery Schedule
Please note that we are a small outfit and our main role in life is to publish a magazine about mountain bikes. Our merchandise sales suppliment to the cost of doing that. We cannot promise Amazon style service in delivery times and you should allow up to 14 days for delivery. Orders are processed weekly and despatched as soon as possible therafter. It's a bit shonky for sure, especially in these times of 'order by 5pm get it tomorrow' services but there you go. We are just a bunch of slack journos doing the best we can with very little.
That said, we do promise satisfaction with everything you buy from us. What we lack in shonky delivery times we make up for in quality of product. If you are not happy with anything you buy from us then we will replace it or refund you on its return, no questions asked. This is in addition to your statutory rights etc blah la-di-da.
If you need to get in touch with us then please bear in mind that although email is more convenient for many it is not the best way to chase up your order with us. The simple fact is that as a publisher of a magazine with limited staff we get literally thousands of emails every week from all quarters or the bike industry and we have found that while we do have a very high hit rate with emails, sometimes they slip through the net and get missed or filtered. If you don't get a reply to your email please don't think we are ignoring you as we always try to reply to order queries within 24 hours (except weekends cos we is riding bikes). By farthe most efficient and effect method of contact is that old fashioned telephone thing. Give us a call at the office on 01706 813344 and in most cases we can find your order and answer your query right there and then. It's the future or communication I tell you! It's bound to catch on :-)
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Back Orders
If your item is not in stock the system will burp and you will get a message indicating that you can't place an order for that item just yet.
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Tax Charges
17.5% VAT is added to all orders
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Credit Card Security
Credit cards are processed by Worldpay using the very latest security wotsits. Even we don't get to see your card details. If you want to check out Worldpay and their promises then visit www.worldpay.com
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Guarantee
We guarantee your satisfaction. If there is anything wrong with your purchase or it is the wrong size or it simply doesn't live up to your expectations then get in touch. We will always exchange it or refund you in full on its return.
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Reaching Us
If you need to reach us, please email us on despatch [at] singletrackworld [dot] com, alternatively, you can call on 01706 813344 (International +44 01706 813344) or fax us on 01706 813356 or write to us at Lockside Mill Dale Street Todmorden Lancs OL14 5PX United Kingdom
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Privacy Policy
Singletrack Magazine do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
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Returns Policy
If you are not satisfied with anything you buy from us we will refund you in full on its return or exchange it. The choice is yours.
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